Owned and Operated In the USA

(203) 846-4343 / (800) 397-8809

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What if there's no answer when a client calls your business?

Capture lost opportunity and grow your business when CCI answers the phone 24/7/365! More...

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Is "do-it-yourself" customer service the best way to grow your business?

Experience 30 years of telecommunications service, proud members of ATSI and SNUG. More...

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What type of clients do we serve?

Our call center answering service keeps a wide variety of businesses in touch with opportunity. More...

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If your company is in the US, why would your call center be overseas?

Our company is based in Connecticut, with reps fluent in English and Spanish. More...

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Are you using the most advanced technology available to get every edge?

Find toll free numbers, appointment scheduling tools and more... and help activating them. More...

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Would you rather spend your time entering orders or finding clients?

Let us take the orders, leaving you free to find and serve your clients. More...

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If you double-schedule or miss an appointment, how do you regain credibility?

With our appointment scheduling/confirmation services, you won't have to answer this question. More...

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If there's a fire or burglary, and no one is there to see, does it still occur?

Fortunately, our 24/7 live alarm and security monitoring station is always watching. More...

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How long are you willing to put up with lost opportunity due to missed calls?

Contact us now for our free trial to see how we can help grow your business. More...

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YOUR 24 HOUR CALL CENTER/ANSWERING SERVICE. WHEN OPPORTUNITY CALLS… WE ANSWER!

  • Listen and give the customer your undivided attention.
  • Remember that the first impression is a lasting impression.
  • Listen to the customers. They are your greatest resource.
  • Remember: It is your customers who pay your salary! Take care of them!
  • Customers buy good feelings and solutions to problems rather than products or services.
  • Sincerity creates trust: Make customers feel important and appreciated.
  • What can you give customers that they cannot get elsewhere?
  • What can you do to follow-up and thank people even when they don't buy?
  • Quality is what will set you above the rest!
  • Remember, if you don't take care of customers, someone else will!
  • Help inform your customers about what to expect throughout the service process.
  • The customer is always right even if you think they are wrong!
  • Thank your customer every time you get a chance…and mean it.
  • Take time to explain how your systems work and how they facilitate the solution.
  • Make it simple for customers to complain. Value their complaints.
  • Ask your customers what you can do to help.
  • When you need information use the open questions but include the word 'exactly'.
  • Use closed questions to help you control the conversation and allow you to proceed quickly to a resolution.
  • Avoid minimizing the customer's problem.
  • Customer complaints are the school books from which we learn.
  • Deal with problems immediately and let customers know what you have done.
  • Customer service is training people how to serve clients in an outstanding fashion.
  • Check back regularly to see how things are going.
  • A customer's perception becomes your reality.
  • If you believe in your abilities, you will be more successful.
  • Easy, fast access to relevant and accurate information creates ongoing customer loyalty.
  • Treat employees well. Employees are your internal customers.
  • Appreciation stems from the top.
  • Make sure you have the right people in the "customer facing" jobs.
  • Always answer the telephone with a smile in your voice, the customers "see" this.
  • Train your staff…continually.
  • Celebrate successes with your customers!
get in touch
Contact Call Center Answering Service Norwalk CT

Opportunity Calls, CCI Answers

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Call Center

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Answering Service

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Order Entry/Processing

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Secretarial

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Scheduling

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Additional Services

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Alarm/Central Station Monitoring

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Resources

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About CCI

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Contact CCI

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Message Retrieval

 

 

If your business phone rings and no one answers, clients will move to a company that does!

 

Eliminate Unanswered Calls... Forever!

You've worked hard to build your business and take pride in the service you give your clients. You want a call center that reflects that same customer service dedication. Whether it's an occasional call you need answered or a 24/7 virtual office you require, trust your caller's needs with no less than the best.

Your Customer Service Call Center

CCI is far more than "just a business phone answering service". CCI is a full-fledged, customer-focused communications services partner. We provide many services and products that ensure you never miss a business opportunity.

 

Customized, Personalized Message Handling

Central Communications specializes in providing customized and personalized message handling and processing to fit each subscriber's individual needs.

 

icon-atsi-bbb-central-communications-inc-24-hour-call-center-telephone-business-answering-serviceAround the Clock 24/7/365 Operations

Why our 24 hour Call Center Facility has functional reliability for maximum up-time:

    • A 5 tier Uninterruptible Power Supply (UPS)
    • Fully Hot-Swappable Equipment Spare Parts Inventory
    • 24-hour Vendor Support
    • Interconnected Dual Generator Back-up
    • Redundant Dual Internet and Telephone Connections

We NEVER Close!

 

Schedule your free consultation now.

(203) 846-4343

(800) 397-8809

CCI Contact Page


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Opportunity Calls... CCI Answers

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